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Larry Hochman

Globally Recognised Expert on Customer Relationship & Leadership

A senior leader at British Airways and the loyalty management company Airmiles in both New York and London, he became a pioneer of corporate mentoring in Europe. Larry has been the personal mentor to many global Chief Executives.

"Putting the customer at the heart of everything that is said, done, promised and DELIVERED is the key to success of every enterprise." Larry Hochman

Larry Hochman - speaker profile photo

In detail

His roles at British Airways included Director of Customer Service & Director of People & Culture. Larry was the first person in Britain to hold this title. In his book 'The Relationship Revolution', he argues that at this defining moment commercial success will not be determined by size. Instead, it will be determined by focus, and competence, execution and delivery. In an age where you're unlikely to win in the long-term by competing on price, and where products can easily be copied, customer relationships are your true source of sustained competitive advantage. To survive, he argues, businesses will need to focus on something that cannot be replicated by anyone else.

What he offers you

Larry Hochman uses his vast insights to help companies develop a competitive advantage by focusing attention on the needs of their customers and their people. His ability to spot future trends has turned his experiences and theories into tangible business successes around the globe. His presentation on Relationship Economics gives invaluable insights. Larry demonstrates the keys to succeed in the post-recession era and why more than ever your relationship skills will differentiate your business from that of your competitors. His many years of practical experience and hands on decision making at British Airways and AirMiles make his presentations truly unique.

How he presents

Articulate and charismatic, Larry is globally recognised as a leading authority on the future trends of customer relationships, leadership, business transformation, globalisation, talent management as well as developing effective people and culture in organisations. His presentations are inspirational and highly motivating.


He presents in English.

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Speaking topics

  • The Customer Experience - Your Only Priority
  • Transformational Leadership In A Changing Environment
  • Creating a Collaborative Culture of Change
  • The New Marketing - Customers Do it For You
  • The Future of Work - Average is Over
  • Customer Loyalty in the Digital Age


  • Larry is an excellent speaker who gives a polished performance with perfect style - Online Event Provider

Books and publications

  • 2010
    The Relationship Revolution: Relationship Economics in The Post Recession Era


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